Utility Management
The tables below contain descriptions of the Utility Management items that are part of the 2019.1 release of new world ERP.
To get software enhancements to our customers at the earliest possible availability, we provide new enhancements via MIU patches that can be downloaded and installed between releases. These enhancements are essentially “next release” enhancements delivered early. They are identified in the release notes with the previous release number and the “MIU” identifier (e.g., 2018.1 MIU).
For details on new features and enhancements to existing features, see "What's New in Utility Management."
Account
| Account | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Deposit Status Report - The system allows a deposit to be partially refunded. These were not being included on the report when refunded deposits was selected as criteria. They are now included in both the collected and the refunded selection criteria. | 5540743 | 2018.1 MIU |
Additional Processes
| Additional Processes | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Bad Debt - In certain rare instances, active accounts would be included in the bad debt batch even when the selection criteria were set for inactive accounts only. this has been corrected. | 5697892 | 2018.1 MIU |
Adjustments
| Adjustments | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Adjustment Process - Some utilities experienced performance problems on these pages. | 5531164 | 2018.1 MIU |
| Warranty | Adjustments - Adjustment Entry - For any adjustment that lowered the balance, pressing Save would cause the screen to overstate the effects of the adjustment. The adjustment was correct and would have the expected impact on the balance, but was displayed incorrectly. | 5549702 | 2018.1 MIU |
| Warranty | Consumption Trend Report - If adjustments were made to lower a bill, and those adjustments caused the account to be in an over payment situation, they would not correctly impact the charge amount on the consumption trend report. | 6466704 | 2018.1 MIU |
| Warranty | Adjustment Post - Users could press the Post button twice, which would result in a duplicate journal for the posted adjustments. | 6505996 | 2018.1 MIU |
Billing
| Billing | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Enhancement | Non-metered consumption did not show the proper billing cycle it was associated to, it would always show 'out of cycle'. | 6819061 | 2018.1 MIU |
| Enhancement | Billing - Non-Metered Import - Starting in 2018.1, when using the non-metered import to bring in charges or usage from a 3rd party system, the import would issue an error message and produce multiple copies of the report. The data was imported successfully in spite of these issues. The erroneous error message and issues with duplicate reports have been corrected. | 6424791 | 2018.1 MIU |
| Warranty | Move Out Bills - If a move in was canceled, then another created on the same day, the exception bills grid would show two rows for the move out bill. | 5524652, 5526466, 5528346, 5529837 | 2018.1 MIU |
| Warranty | Bill Calculations - If the system was set to use actual consumption when less than the sewer averaging, and a minimum value was set, and an account had an override lower than the minimum, the actual consumption was replaced by the minimum. Now the actual consumption is used as expected. | 5546806 | 2018.1 MIU |
| Warranty | Meter Read Audits - There are now two switches in system settings regarding whether prior accounts should be considered in processes that use consumption averaging. One switch controls sewer averaging. The other controls estimates and audits. Previously audits always included prior accounts. | 5690327 | 2018.1 MIU |
| Warranty | Billing - AMR Import - Significant performance improvements were made to the AMR import. In some instances, these performance issues would cause the process to fail. | 5536490, 5536499 | 2018.1 MIU |
| Warranty | Bill Calculations - In some rare instances, tax calculations appeared to be off by a penny. Consumption-based rate components support rates down to 100,000th of a penny. Taxes were applied to the resulting consumption-based charge before the charge was rounded to whole pennies. This resulted in some taxes being off by one penny. | 5689172 | 2018.1 MIU |
| Warranty | Bill Calculations - For newly Moved In accounts, if the first billing period was skipped as less than the minimum days to bill, the first bill they received would not prorate correctly, it would not include the extra days from the skipped cycle. | 5547227 | 2018.1 MIU |
| Warranty | Users were not allowed to add an inactive billing item to an account. | 5894296, 5818298 | 2018.1 MIU |
| Warranty | Billing - Meter Read Audits - There are now two switches in the system settings regarding whether prior accounts should be considered in processes that use consumption averaging. One switch controls sewer averaging. The other controls estimates and audits. Previously audits always included prior accounts. | 5690327 | 2018.1 MIU |
| Warranty | Bank Drafts - Edit List - In the rare instance where there are two cycles for the same billing profile in the bank draft process, the edit list step would crash. | 6434011 | 2018.1 MIU |
| Warranty | Exception Bills - When editing a move out or out of cycle bill, the forwarding address was no longer available to be changed. | 6432330 | 2018.1 MIU |
| Warranty | Manual Meter Read entry - Changes were made to better handle when exception bills and cycle bills close together. The system was improved to better ensure that only one read is in the system at a time, and it is the desired read for the desired bill. This reduced instances of 'unbilled consumption.' | 5547027 | 2018.1 MIU |
| Warranty | Exception Bills - Print Bills - Move Out and Out of Cycle can be set to bank draft. They draft in the next available batch after the earliest draft date set by the user in the exception bill print. In 2018.1 that date was not available to the user. | 6477310 | 2018.1 MIU |
| Warranty | Rates - Copy Rate - The copy rate process was not handling the effective dates correctly. It would allow the user to set multiple copies of the rate with the same effective date, and it would not properly end date prior effective dates when new effective dates were set to the middle of existing rates. | 6326440 | 2018.1 MIU |
| Warranty | Cycle Billing Process - When there are changeouts present in the cycle, the total units on the billing summary screen and the calculate screen did not match. One counted changeouts and the other did not. Now neither count changeouts. | 6477868 | 2018.1 MIU |
| Warranty | Exception Billing - Billing Items Bills - The system allows you to send an out of cycle bill that includes only billing items. In release 2018.1, this didn’t work; the billing items were actually deleted off the account and the exception bill would calculate to zero. This has been corrected. | 6535531 | 2018.1 MIU |
| Warranty | Bill Calculations - Master Meters - If an account that was a sub-meter was inactivated, then the remaining master and sub meter accounts were moved to a new cycle, the master meter account would not bill. | 6548343 | 2018.1 MIU |
| Warranty | Billing - Meter Read Audits - The audits were showing an incorrect read type. They showed the system definitions of the read types, not the utility’s names for the read types. | 6501889, 6529884 | 2018.1 MIU |
| Warranty | Bill Audits - Clicking on a row to launch the meter read pop-up or audit analysis would select the row as well. It no longer selects the row. | 6623630 | 2018.1 MIU |
| Warranty | Billing - Accepting and Rejecting Audits - Selecting individual audits to accept, then selecting all remaining audits to reject would reject all the audits, even the individual audits that were originally accepted. | 6637084, 6602727, 6588612, 6675086 | 2018.1 MIU |
| Warranty | A number of corrections and improvement were done to the Non-Metered Unit entry page. Several of the filters at the top of the page where not honored in the grid. This has been corrected. Additionally, the new built-in grid filters were added at the top of each of the grid columns. Finally, the entry pop-up was corrected to retain the default date as the user steps through the non-metered units. | 6605258 | 2018.1 MIU |
| Warranty | Billing - The Meter Read Entry grid no longer returns to the first page after the read entry pop-up is closed. It stays positioned where you set it. | 6564162 | 2018.1 MIU |
| Warranty | Exception Bills - The button that selects all items across multiple pages, showed all items as selected, but only one page was submitted for processing. | 6647856 | 2018.1 MIU |
Customer Service
| Customer Service | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Enhancement | Transfer Credit Balance - Users are now able to carry a customer credit forward from one account to another when the customer moves within the same service area. | NA | 2019.1 |
| Enhancement | Customer Service - Move In - Intermittently, the move in and new account processes would not work. The first two screens worked, but users could not advance to the third screen. | 6418075 | 2018.1 MIU |
| Warranty | Account Notes would not work for accounts with special characters in the name field. This has been corrected. | 5739346 | 2018.1 MIU |
| Warranty | Transactions - Payment header transaction date used in new UTS records. | NA | 2018.1 MIU |
| Warranty | If a payment plan is created on an account having only an adjustment balance, such as a recently moved in account with only a balance transfer adjustment, and some of that balance transfer was not included in the plan, the plan would not be created, and the page would crash. This has been corrected. | 6056734 | 2018.1 MIU |
| Warranty | For rates set up to prorate flat charges based on the consumption date range, when a service is suspended, the service not prorates properly based on the consumption dates. | 5527876 | 2018.1 MIU |
| Warranty | In certain very rare instances, the rates on non-metered services would be hidden, the account would bill, but the rate was not shown in the customer Service detailed Service screen. | 5981838 | 2018.1 MIU |
| Warranty | The Detail Balance Fix option, which corrects accounts with bad transaction data, now provides more clear feedback that the account was corrected. | NA | 2018.1 MIU |
| Warranty | Customer Service - Transactions - Payment Detail - The entry date of the payment was added to this screen. This is to help users understand when a payment came into the system. In particular, whether the payment was entered before or after a delinquent process was run. | 5527842 | 2018.1 MIU |
| Warranty | Previously, payment plans could not be created for more than $999. This has been corrected. | NA | 2018.1 MIU |
| Warranty | If an account was added to exception bills, deleted, re added and then deleted again, the second delete would fail. this has been corrected. | 6266276 | 2018.1 MIU |
| Warranty | Customer Service - Detailed Service - Consumption History - The consumption history shows two years of history by default. There is now a button that allows you to view more than two years of history. | 6371392 | 2018.1 MIU |
| Warranty | Customer Service - Transactions - Detailed Bill Display - When the rate is set to consolidate multiple meters, and a deduct meter is present, the full bill details showed incorrect. The bill amount was correct, the but consumption shown in the full bill details for the deduction was incorrect | 6126185 | 2018.1 MIU |
| Warranty | Customer Service - Detailed Service - You can now remove a meter from an inactive service. | 6469699 | 2018.1 MIU |
| Warranty | Customer Service - Associated Customers - The Social Security Number and Federal Tax ID are now presented as two separate values, and both now follow standard field level security rules. This was done to make the software more intuitive and to correct an issue where FTID could be inadvertently overwritten. | 6474918 | 2018.1 MIU |
| Warranty | Customer Service - eSuite User Profiles - If an incorrect value was placed in eSuite Profiles Endpoint value in System Settings, the eSuite user profiles option in customer service would not work. It would continue to fail even after the system settings were updated to the correct values. | 6464731 | 2018.1 MIU |
| Warranty | Customer Service - Transactions - Exception bills would show their sewer averaging consumption rather than their standard water consumption. | 6538304 | 2018.1 MIU |
| Warranty | Customer Service - eSuite User Profiles - The new option in customer service to view eSuite user profiles that point to a selected account, and to launch esuite as those citizens would see it, required more permissions than it should have. | 6503101, 6594347 | 2018.1 MIU |
| Warranty | Customer Service - Transactions - Exception Bill Detail - The consumption was not showing on the exception bill detail page. | 6594556 | 2018.1 MIU |
| Warranty | In customer service, in the Detailed Service screen, the hover showing consumption detail was not working on the first line of the grid. | 6594556 | 2018.1 MIU |
| Warranty | Customer Service - Service Termination - When terminating or suspending a single service on an active account, the page was requiring that a work order be created. Work order creation is now optional. | 6583720, 6635656, 6642593 | 2018.1 MIU |
| Warranty | Customer Service - New Service - When a service is added, the work flow should take the user from the initial add service pop-up to the add service workflow. Instead it was returning to the base customer service screen with no account selected. Additionally, when adding a meter or non-metered unit, the page was not refreshed to show the new unit. | 6602277 | 2018.1 MIU |
| Warranty | Customer Service - Associated Customers - In certain unusual situations, the date of birth on the associated customers screen was incremented by a day when the associated customer was updated by the user. | 6588364 | 2018.1 MIU |
| Warranty | Customer Service, Detailed Service - Consumption hover was not working on top read. | 6594556 | 2018.1 MIU |
| Warranty | Customer Service - Add Service - The Meters page of the add service process should present meters present on the account that fall into the same service class as the service you are adding. Previously it was showing random meters. | 6616566 | 2018.1 MIU |
| Warranty | Customer Service Summary Page - The pop-up to view the forwarding address on a move out account was crashing. | 6631068 | 2018.1 MIU |
| Warranty | In customer service, in the detailed service screen, the number of decimals in the read and consumption columns were showing inconsistent decimal places | 6564221 | 2018.1 MIU |
| Warranty | Customer Service - Events - If the sprocket icon was clicked to display the grid tools menu on the events grid, on some browsers the menu was truncated. | 6593868 | 2018.1 MIU |
| Warranty | Customer Service - Move In - On the select customers page of the move in process, Social Security Number and Federal Tax ID are now separate columns in the grid rather than one shared column. | 6474918 | 2018.1 MIU |
| Warranty | Account Prompt - The account prompt was changed to mask the SSN to display only the last four digits. Previously it was showing the full SSN in all cases. | 6474918 | 2018.1 MIU |
| Warranty | Events - A recent patch to correct the sprocket that allowed for control over the grid broke the grid in Firefox and IE. | 6758919, 6822373 | 2018.1 MIU |
| Warranty | Customer Service page did not bring up results in Internet Explorer. | 6784413 | 2018.1 MIU |
| Warranty | Aggregate Bills - There was no way to dissolve an aggregate, as the parent could never be deleted, even if all children had been removed. | 6817229 | 2018.1 MIU |
| Warranty | Associated Customers - In the grid, the check mark that indicated which customers should get duplicate notices was not showing correctly. | 6692987, 6884115 | 2018.1 MIU |
Delinquent Processing
| Delinquent Processing | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | For aggregate bills, the aging of child account balances was not properly accounted for by delinquent processing. This is a partial fix. Adjustments and Out of cycle bills on children are still not properly penalized, but cycle billing charges are. | 5805409 | 2018.1 MIU |
| Warranty | Delinquent Notices - In some instances, the due date on the notice was not consistent with the due date on the bill. | 6209453 | 2018.1 MIU |
| Warranty | Penalties - In rare instances, penalty amounts could be doubled or tripled. This happened through use of the Check All button on the maintain page in Delinquent Processing. Penalties are now calculated correctly, even if the Check/Un-Check All button is used. | 6707460, 6713638 | 2018.1 MIU |
eSuite eUtilities
| eSuite eUtilities | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | The eUtilities “Make a Payment” feature was not honoring the minimum payment amount when Bridgepay or Open Edge were used as the gateway. This has been corrected. | 5526474 | 2018.1 MIU |
| Warranty | eSuite Summary - In some instances, the due date shown to the consumer was incorrect. It is now consistently the due date of the last posted bill. | 6348374 | 2018.1 MIU |
| Warranty | eSuite - Change Password - When a user attempted to change their password and leave their email unchanged, it would fail indicating that their email was already in use. | 6448955 | 2018.1 MIU |
| Warranty | eSuite - Users could not sign in if they were using an account with a meter that had ever previously been in use at another account. | NA | 2018.1 MIU |
| Warranty | Credit Card Payments - If an eSuite user closes their browser after processing their credit card in the pop-up, but before returning to eSuite, it is possible that the card is hit but the customer’s receivable is not marked paid in the back office. A process exists to find these instances and mark the receivable paid. In certain situations, that process was not working. | 6630660 | 2018.1 MIU |
Inquiries
| Inquiries | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Inquiry - Management Inquiry - When large accounts were run by consumption, the resulting grid showed dollars rather than consumption. This has been corrected. | 6519691 | 2018.1 MIU |
Maintenance
| Maintenance | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Validation Set Maintenance - Users are no longer able to delete an account type validation set entry that is in use on a utility account. | 5523426 | 2018.1 MIU |
| Warranty | Rate Maintenance - Percentage Based Rate Components - Percentage based rate components were incorrectly displaying when viewing the rate. Rate calculations were correct. | 6422535 | 2018.1 MIU |
| Warranty | Rate Maintenance - Consumption Rate Components with Blocks/Steps - The rate was not allowing entry of the full seven decimal positions. | 6485475 | 2018.1 MIU |
| Warranty | Rate Maintenance - The seasonal averaging check box was not presented on rate components. | 6718003 | 2018.1 MIU |
Miscellaneous
| Miscellaneous | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Enhancement | All Page - Global Search - The utility notes surfaced by global search now include the primary customer name and service address to provide contact as to what account the notes reference. | NA | 2018.1 MIU |
| Enhancement | Home Page - Notes - When utility notes are displayed, the card now shows account number, primary name, and service address. The primary name and service address were added to help the user recognize the account in question. | NA | 2018.1 MIU |
| Enhancement | All Page - Global Search - Previously, the only notes returned were those you personally entered, now notes are returned regardless of who entered them. | NA | 2018.1 MIU |
| Warranty | Interactive Voice Response Interface - The IVR interface has a process to send recent payments to the IVR. Credit adjustments are sent as payments. In some rare instances, credit adjustments could cause the process to crash. | 5546171 | 2018.1 MIU |
| Warranty | Scheduled Services - The system has a number of scheduled services, processes that run in the background at scheduled times. These perform cleanup or launch automatic actions. At some installations, these scheduled services were missing. The scheduled services have been restored. | 5949315 | 2018.1 MIU |
| Warranty | General Performance - In some rare instances, a scheduled job that runs a nightly clean-up process related to utilities was missing. When the clean-up process was missing, it could cause a gradual slow down of utility batching processes such as the bill calculation. | NA | 2018.1 MIU |
Recurring Credit Cards
| Recurring Credit Cards | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | When using Bridgepay or Open Edge for recurring credit cards, and observing which card type the user was signed up for through customer service, card types were only accurately displayed if all card types were turned on in authorize.net settings. This has been corrected. Card types are now shown accurately regardless of gateway used and without a configuration work around. | 6018990 | 2018.1 MIU |
Receipts
| Receipts | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Some customers were experiencing performance issues when posting very large receipt batches. This has been corrected. | 5534009 | 2018.1 MIU |
| Warranty | Receipt Entry - Integrated Credit Cards - When using Integrated Credit Cards to process payments for payment codes with service fees, the receipt page would hang. | 6621247, 6643074 | 2018.1 MIU |
Reporting
| Reporting | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Usage Charges Report - The consumption from meter exchanges was not accurately reported on. | 5525264, 5549212, 5527525, 5547017, 5537944, 5545871, 5547944, 6115164 | 2018.1 MIU |
| Warranty | Deposit Status Report - If there were multiple deposit types with identical names, the report produced inaccurate information. | 5523342, 5533996 | 2018.1 MIU |
| Warranty | Increased the number of digits that can appear within the grand totals of the "Billing G/L Distribution Report" to avoid truncation of total values. | 5546461 | 2018.1 MIU |
| Warranty | Adding meter reads to an exception bill (move-out) will reject existing cycle bill meter reads and will no longer include the rejected reads within the Usage Charges Report. | 5547027 | 2018.1 MIU |
| Warranty | The mass form letter process would only print the first letter when using an .xml word document. | 5879147 | 2018.1 MIU |
| Warranty | The penalty exempt report was showing inaccurate information. It now accurately shows how many times the account would have been penalized, and how much their net penalty amount would have been if they were not exempt. | 5804090 | 2018.1 MIU |
| Warranty | Usage Charges Report - Further Improvements were made regarding accurate reporting of meters that were exchanged. In particular, use of rate or charge category filters with exchanged meters. | 5525264, 5549212, 5527525, 5547017, 5537944, 5545871, 5547944, 6115164 | 2018.1 MIU |
| Warranty | Estimate Unread Meters - Estimates will no longer be created if there is a pending exception bill read for the account. This helps prevent the possibility of one of the reads being processed as unbilled consumption and distorting the results in the usage charges report or DSS. | 5547027 | 2018.1 MIU |
| Warranty | Reports - Payment Plan Status Report - The Payment Plan Status Report now considers the “As of” date, and will correctly return the state of the plan on that date. | 5843124 | 2018.1 MIU |
| Warranty | Reporting - Usage Charges Report - The Usage Charges Report would not produce correct results when an account had multiple meter exchanges in the time period requested. | 5525264, 5549212, 5527525, 5547017, 5537944, 5545871, 5547944, 6115164 | 2018.1 MIU |
| Warranty | Mass Form Letters - Many of the pages in the Mass form Letter wizard would not allow entry unless the user clicked on a tab first. | 6529221, 6650179 | 2018.1 MIU |
Revenue Collections
| Revenue Collections | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Revenue Collections - Receipts - On Internet Explorer, when creating a receipt for a utility account, the amount due was not defaulted. | 6490218, 6524503, 6541417, 6568619, 6490798, 6582527 | 2018.1 MIU |
| Warranty | Revenue Collections - Receipts - Integrated Credit Cards. When using integrated credit cards, users were not able to process payments against utility deposits using a credit card. | 6547708 | 2018.1 MIU |
| Warranty | Account Messages - Account messages set to pop up would not pop up in Revenue Collections in certain circumstances. | 6619954, 6715280 | 2018.1 MIU |
Work Orders
| Work Orders | |||
|---|---|---|---|
| Type | Description | Case Number(s) | Fix Version(s) |
| Warranty | Work Order Creation - In some instances, duplicate meter numbers would show in the meter number drop-down control on this screen. | 5523904, 5534099, 5528908 | 2018.1 MIU |
| Warranty | The default priority will now populate on work orders if the default is set on the work order Type. | 5523136 | 2018.1 MIU |
| Warranty | The full work order result comment now shows on the completed work order display screen no mater how long the comment is. | 5547165 | 2018.1 MIU |
| Warranty | Work order results for misc. class/activity was requiring a read or read date. | 6215912 | 2018.1 MIU |
| Warranty | Work Order Deletion - Once a work order has been assigned or printed, the system no longer allows it to be deleted. This is for audit trail purposes. Previously, the exception was work orders that were closed as canceled by marking them 'unable to complete'. The system no longer allows these to be deleted. | 6156301 | 2018.1 MIU |
| Warranty | Work Order Results - Exchange Work Order - In the rare instances that the previous read included a read adjustment or factor (the fields exposed by the plus sign next to the read), those values were carried forward to the final read on the exchange. | 5530186 | 2018.1 MIU |
| Warranty | Work Order Interface - Work Order Results - Attach and Exchange work order results allow a Communication ID to be passed in. That ID was being ignored. | 6309170 | 2018.1 MIU |
| Warranty | Work Order Interface - 3rd party marks the work order complete. The 3rd party work order system can send completion comments back the NWERP. Those completion comments were not being logged on the work order. | 6309117 | 2018.1 MIU |
| Warranty | 3rd Party Work Order Interface - Export Work Orders - If the AMR number on the meter was blank, the interface exported the meter number. It now exports null. | 6370319 | 2018.1 MIU |
| Warranty | 3rd Party Work Order Interface - Work Order Export. The work order export should export the full route for the meter. | 6370335 | 2018.1 MIU |
| Warranty | Work Order Interface - Results Processing for Misc. Work Order Types - These types no longer require read, read date, or work order number. | 6215912 | 2018.1 MIU |
| Warranty | Work Order - Create Work Order - When creating a work order from the customer service, new account or move in account processes, the account number is defaulted in. In prior releases, the user was able to change the account number. Starting in 2018.1, the user was not. That ability has been restored. | 6536794, 6514873 | 2018.1 MIU |
| Warranty | Work Orders - Work Order Results - The results Comment field is limited to 256 characters, but it was allowing the user to enter more than that without stopping or providing them with any feedback. | 6251186 | 2018.1 MIU |
| Warranty | Work Orders - Work Order Type Maintenance - When changing certain values on the screen, the system would issue a warning that the user’s changes would be lost if they navigated away without saving. Now the error is only issued if users actually navigate away without saving. | 6469800 | 2018.1 MIU |
| Warranty | Work Orders - 3rd Party Work Order Interface - Work Order Results - For work orders of the Miscellaneous activity type, the completion comment passed by the 3rd party was not being recorded. | 6532685 | 2018.1 MIU |
| Warranty | 3rd Party Work Order Interface - Complete Work Order - Work orders with a back-dated completion date would not show their results correctly in the work order result screen. The prior read was not the correct prior read, and for exchanges, the new meter was not shown. | 6618038 | 2018.1 MIU |
| Warranty | Work Order Maintenance - Users could not get past the warning message when no employees were set as able to perform the work order type. | 6820509 | 2018.1 MIU |